Servicenow cmdb data model pdf Spring Valley

Servicenow cmdb data model pdf

ServiceNow Discovery Ticomix CMDB Common Data Model. The Common Data Model unifies the representation of configuration data. It is designed to store data (such as hardware information, service management information, people information), and provide a mechanism for linking that information to provide a complete view of how all elements of a company are tied together and affect each other.

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ServiceNow Data Model 1pdf.net. High Level ServiceNow DataModel Relationships 2 Task Data Model Catalog Task Approval Task Service Catalog Data Model Content Item Knowledge Data Model Available for Caller Requested by Assigned to Location Task Cards Business Service 1 Organizational Data Model Measures Service Contract Users Levels provided Contract Locations Supported by Approval Group Managed by Expense Line Expense, Before you begin. BMC Common Data Model: To download a PDF version of CDM diagram, see BMC Atrium CMDB Common Data Model Diagram.. Best Practice. It is best not to begin working in the CDM by extending the CDM to customize the classes suitable to your environment..

Read online ServiceNow Configuration Management Database book pdf free download link book now. All books are in clear copy here, and all files are secure so don't worry about it. This site is like a library, you could find million book here by using search box in the header. 2 DAT HEET The CMDB features a single data model with easy, accurate Apptio Cost Transparency & ServiceNow GETTING STARTED IS EASY Apptio starts by looking at coarse financial data, and assigning that spend through an industry standard IT cost model backed by data from applications like those in ServiceNow – resulting in an accurate understanding of cost across applications, services, and business units.

High Level ServiceNow Data Model Relationships Affected CI Impacted Service IT Cost Management Data Model Cost Center Department Expense Allocation Expense Line CI Cards Expense Line Task Cards 7 Available for Model Data Model 6 SLA Data Model 8 Knowledge Data Model 9 Affected Products Content Item Contract Users Contract Locations Assets Covered Measures Service Levels provided Model … Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey!

28/02/2017 · CMDB stands for configuration management database. Let's understand this with an example. For instance, if you purchase a laptop, then you can easily maintain or install software, but in an enterprise environment with, say, 10,000 systems in different locations, it's not an easy task to maintain (monthly patching, installing new software security, and so on) such large numbers; that's why ServiceNow Configuration Management Database (CMDB) What is the Configuration Management Database (CMDB)? The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. This information includes the service name and description

Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! CMDB Common Data Model. The Common Data Model unifies the representation of configuration data. It is designed to store data (such as hardware information, service management information, people information), and provide a mechanism for linking that information to provide a complete view of how all elements of a company are tied together and affect each other.

n ServiceNow eco-system is evolving slowly: With its single code and data model as well as its focus on automation, collaboration and workflows, the ServiceNow platform has the potential to evolve into a crucial building block for the As-a-Service Economy.Having found strong market traction inService Desk Any IT Service Management initiative, especially with ServiceNow product should and must start with a CMDB blueprint model on paper, just like an architecture design for an important structure to

The Configuration Management Database will be the source of truth for configuration items and their relationship to other configuration items at UCSF. 1.3 Overview The Service Asset and Configuration Management process ensures the integrity of the IT infrastructure by the tracking, recording and reporting on configuration items. Qualys CMDB Sync App Configuration Sync Advanced Reports Support Qualys Vulnerability Integration Service Desk Incident + System Administration Make your life easier, create a dashboard! Did you know you can create a dashboard version ofthis homepage? Dashboards are like homepages, but easier to use. Dashboards have a drag-and-drop canvas that lets you easily add, move, and resize widgets. You

Apptio Cost Transparency & ServiceNow GETTING STARTED IS EASY Apptio starts by looking at coarse financial data, and assigning that spend through an industry standard IT cost model backed by data from applications like those in ServiceNow – resulting in an accurate understanding of cost across applications, services, and business units. 15/03/2019 · Download ServiceNow Data Model - SnowMirror book pdf free download link or read online here in PDF. Read online ServiceNow Data Model - SnowMirror book pdf free download link book now. All books are in clear copy here, and all files are secure so don't worry about it. This site is like a library, you could find million book here by using search

The CMDB Data Model comprises relationships and dependencies between CIs, for example, the relationship between two applications or between an application and its supporting server instance. The design of CMDB Data Model is based on the requirements extracted from the use cases provided by the UT teams and by applying the CMDB design guiding principles. The CMDB Data Model comprises relationships and dependencies between CIs, for example, the relationship between two applications or between an application and its supporting server instance. The design of CMDB Data Model is based on the requirements extracted from the use cases provided by the UT teams and by applying the CMDB design guiding principles.

Before you begin. BMC Common Data Model: To download a PDF version of CDM diagram, see BMC Atrium CMDB Common Data Model Diagram.. Best Practice. It is best not to begin working in the CDM by extending the CDM to customize the classes suitable to your environment. The ServiceNow CMDB utilizes a single data model, with common processes, standard taxonomy, and prenegotiated semantics, format, and quality standards for exchanged data. As a result, every table, view, and application built on the Now Platform™ leverages a consolidated, single system of record.

Single Data Model The ServiceNow CMDB utilizes a single data model, with common processes, standard taxonomy, and pre-negotiated semantics, format, and quality standards for exchanged data. As a result, every table, view, and application built on the ServiceNow platform leverages a consolidated, single system of record. ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product, which is often not the case for legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored CMDB that perfectly fits your needs. In addition to this, ServiceNow has an unprecedented level of integration with all

15/03/2019 · Download ServiceNow Data Model - SnowMirror book pdf free download link or read online here in PDF. Read online ServiceNow Data Model - SnowMirror book pdf free download link book now. All books are in clear copy here, and all files are secure so don't worry about it. This site is like a library, you could find million book here by using search Before you begin. BMC Common Data Model: To download a PDF version of CDM diagram, see BMC Atrium CMDB Common Data Model Diagram.. Best Practice. It is best not to begin working in the CDM by extending the CDM to customize the classes suitable to your environment.

ServiceNow Data Model v2.7 Free Download PDF Ebook

Servicenow cmdb data model pdf

Building a sustainable CMDB. Populate CMDB with validated data Identify gaps in CMDB data Increasing scope and breadth of most trusted sources used for the CMDB Ability to bridge the gap between one vendor’s data model to another How to manage IT Data Accuracy in its own workflow Consolidation of multiple reporting methodologies, Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey!.

Service Transition SERVICE ASSET AND CONFIGURATION

Servicenow cmdb data model pdf

ServiceNow Data Model SnowMirror pdf Book Manual Free. 16/10/2018 · Join us for another session of Ask the Experts! In this session, we'll be covering ITSM Common Services Data Model (CSDM). The Common Services Data Model (CS... Populate CMDB with validated data Identify gaps in CMDB data Increasing scope and breadth of most trusted sources used for the CMDB Ability to bridge the gap between one vendor’s data model to another How to manage IT Data Accuracy in its own workflow Consolidation of multiple reporting methodologies.

Servicenow cmdb data model pdf

  • Ft. Lee Tech Day
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  • Overview(CMDB Common Data Model) Java System Solutions
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  • n ServiceNow eco-system is evolving slowly: With its single code and data model as well as its focus on automation, collaboration and workflows, the ServiceNow platform has the potential to evolve into a crucial building block for the As-a-Service Economy.Having found strong market traction inService Desk CMDB Common Data Model. The Common Data Model unifies the representation of configuration data. It is designed to store data (such as hardware information, service management information, people information), and provide a mechanism for linking that information to provide a complete view of how all elements of a company are tied together and affect each other.

    CMDB Design Overview The attached white paper provides guidance and advice about how to design a CMDB, from defining requirements to development of the data model. It assumes that the Configuration... The Configuration Management Database will be the source of truth for configuration items and their relationship to other configuration items at UCSF. 1.3 Overview The Service Asset and Configuration Management process ensures the integrity of the IT infrastructure by the tracking, recording and reporting on configuration items.

    The pamphlet "NASHCO ServiceNow Data Model v3.4" provides a vastly superior source for CMDB diagrams, it is a 66-page pdf that you can easily convert to other formats as your starting point for diagrams. In conclusion, I do not recommend author Hichem Guerimi or his book CMDB 201. Guerimi lacks integrity and his work products are inferior in Service Management Initiative ServiceNow Project Update for Campus Stakeholders Stakeholder Meeting #1 October 2 2015. Stanford! University*IT* Service Management Initiative Current State Page 2 * ServiceNow ( ) able to provide business process support for other Stanford Service providers like HR, FMS, LBRE, RDE Multiple systems 5,000+ categorie s 500+ support queues Services tech-based not

    15/03/2019 · Download ServiceNow Data Model - SnowMirror book pdf free download link or read online here in PDF. Read online ServiceNow Data Model - SnowMirror book pdf free download link book now. All books are in clear copy here, and all files are secure so don't worry about it. This site is like a library, you could find million book here by using search regulatory requirements. ServiceNow will transform the way you manage change. ! Determine risk associated with changes through a combination of data-driven assessment and a user questionnaire.!! In the data-driven model, change risk is determined using CMDB data. This extends all the way to the top-level business service supported by the CI. In

    Any IT Service Management initiative, especially with ServiceNow product should and must start with a CMDB blueprint model on paper, just like an architecture design for an important structure to Single Data Model The ServiceNow CMDB utilizes a single data model, with common processes, standard taxonomy, and pre-negotiated semantics, format, and quality standards for exchanged data. As a result, every table, view, and application built on the ServiceNow platform leverages a consolidated, single system of record.

    Single data model ServiceNow CMDB utilizes a single data model, with common processes, standard taxonomy, and pre-negotiated semantics, format, and quality standards for exchanged data. As a result, every table, view, and application built on the Now Platform leverages a consolidated, single system of record. This data model is also “ServiceNow’s recently introduced Jakarta release leverages a common platform, a configuration management database, and resource capabilities to align strategy with critical business and technology services, programs, and applications. Clients talked about the common platform, flexible workflow, and configurability as prominent

    ServiceNow has published an update to the Common Service Data Model whitepaper couple of weeks ago.. Updates are quite minor. Some additions to class descriptions and some more examples like a model for “products that are sold to external customers”. The Configuration Management Database will be the source of truth for configuration items and their relationship to other configuration items at UCSF. 1.3 Overview The Service Asset and Configuration Management process ensures the integrity of the IT infrastructure by the tracking, recording and reporting on configuration items.

    ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product, which is often not the case for legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored CMDB that perfectly fits your needs. In addition to this, ServiceNow has an unprecedented level of integration with all The Configuration Management Database will be the source of truth for configuration items and their relationship to other configuration items at UCSF. 1.3 Overview The Service Asset and Configuration Management process ensures the integrity of the IT infrastructure by the tracking, recording and reporting on configuration items.

    CMDB Common Data Model. The Common Data Model unifies the representation of configuration data. It is designed to store data (such as hardware information, service management information, people information), and provide a mechanism for linking that information to provide a complete view of how all elements of a company are tied together and affect each other. ServiceNow Store, you'll never need to start creating an application from scratch About Us The exclusive source for Now Certified enterprise workflow apps from ISV partners that complement and extend ServiceNow

    Built on exactly the same technology and data model as the rest of ServiceNow, discovery and application dependency mapping provides accurate data to the CMDB so that you can make informed decisions about inventory, asset, application, incident, problem and change management, network security and IT governance, risk and compliance.! 28/02/2017 · CMDB stands for configuration management database. Let's understand this with an example. For instance, if you purchase a laptop, then you can easily maintain or install software, but in an enterprise environment with, say, 10,000 systems in different locations, it's not an easy task to maintain (monthly patching, installing new software security, and so on) such large numbers; that's why

    CMDB Design Overview The attached white paper provides guidance and advice about how to design a CMDB, from defining requirements to development of the data model. It assumes that the Configuration... There is a Canadian ServiceNow partner called Nashco and they are providing a simple data model as a document to help identify the relationships between the main entities and how different applications are extended. You can also subscribe to be notified when a new model is issued. Direct link to the latest model: ServiceNow-Data-Model-v3.4.pdf

    Getting into CMDB ServiceNow Cookbook

    Servicenow cmdb data model pdf

    Overview(CMDB Common Data Model) Java System Solutions. Qualys CMDB Sync App Configuration Sync Advanced Reports Support Qualys Vulnerability Integration Service Desk Incident + System Administration Make your life easier, create a dashboard! Did you know you can create a dashboard version ofthis homepage? Dashboards are like homepages, but easier to use. Dashboards have a drag-and-drop canvas that lets you easily add, move, and resize widgets. You, The following figure represents the first few levels of the CMDB tables. These tables represent the class or type of the configuration items. For the full CMDB hierarchy schema model map for Fuji, in a pdf format, see CMDB Schema Model Map..

    ServiceNow Configuration Management Database (CMDB

    Qualys CMDB Sync App User Guide. Populate CMDB with validated data Identify gaps in CMDB data Increasing scope and breadth of most trusted sources used for the CMDB Ability to bridge the gap between one vendor’s data model to another How to manage IT Data Accuracy in its own workflow Consolidation of multiple reporting methodologies, 09/04/2018 · Provides an overview of the configuration management database (CMDB). Applies to all supported ServiceNow releases as of Helsinki Role required: admin For ….

    ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product, which is often not the case for legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored CMDB that perfectly fits your needs. In addition to this, ServiceNow has an unprecedented level of integration with all Any IT Service Management initiative, especially with ServiceNow product should and must start with a CMDB blueprint model on paper, just like an architecture design for an important structure to

    ServiceNow receives and stores informa-tion and therefore acts as the central data repository. Example: A certain application factsheet gets updat-ed in LeanIX. In this case, an automated webhook is executed to call a ServiceNow web service that stores the changed infor-mation in the CMDB. In this scenario, ServiceNow always has the The Common Data Model (CDM) of the BMC Atrium CMDB unifies the representation of configuration data. It is designed to store data about the most common configuration items such as hardware, software, and services and provide a mechanism for linking that information to provide a complete view of all elements of an IT environment and how they affect each other.

    The CMDB Data Model comprises relationships and dependencies between CIs, for example, the relationship between two applications or between an application and its supporting server instance. The design of CMDB Data Model is based on the requirements extracted from the use cases provided by the UT teams and by applying the CMDB design guiding principles. CMDB Design Overview The attached white paper provides guidance and advice about how to design a CMDB, from defining requirements to development of the data model. It assumes that the Configuration...

    ServiceNow CMDB is a single system of record which maintains all configuration data related to a given infrastructure in a single data model. Today we will look at the top 3 capabilities which separate ServiceNow CMDB from the rest. ServiceNow Data Model - nashcosolutions.com. Organizational Data Model Task Data Model Service Catalog Data Model CMDB Data Model Asset & Contract Data Model 1 2 3 4

    ServiceNow receives and stores informa-tion and therefore acts as the central data repository. Example: A certain application factsheet gets updat-ed in LeanIX. In this case, an automated webhook is executed to call a ServiceNow web service that stores the changed infor-mation in the CMDB. In this scenario, ServiceNow always has the A Database Diagram showing ServiceNow Simplified Data Model. You can edit this Database Diagram using Creately diagramming tool and include in your report/presentation/website.

    design better processes by using technical data from the Configuration Management Database (CMDB) and business data from the IT asset repository. Imagine the value of having a change risk calculator that factors in asset details such as the age of the assets being changed or whether it was due to be returned from a lease expiring in sixty days ServiceNow Configuration Management Database (CMDB) What is the Configuration Management Database (CMDB)? The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. This information includes the service name and description

    ServiceNow has published an update to the Common Service Data Model whitepaper couple of weeks ago.. Updates are quite minor. Some additions to class descriptions and some more examples like a model for “products that are sold to external customers”. ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product, which is often not the case for legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored CMDB that perfectly fits your needs. In addition to this, ServiceNow has an unprecedented level of integration with all

    High Level ServiceNow DataModel Relationships 2 Task Data Model Catalog Task Approval Task Service Catalog Data Model Content Item Knowledge Data Model Available for Caller Requested by Assigned to Location Task Cards Business Service 1 Organizational Data Model Measures Service Contract Users Levels provided Contract Locations Supported by Approval Group Managed by Expense Line Expense ServiceNow receives and stores informa-tion and therefore acts as the central data repository. Example: A certain application factsheet gets updat-ed in LeanIX. In this case, an automated webhook is executed to call a ServiceNow web service that stores the changed infor-mation in the CMDB. In this scenario, ServiceNow always has the

    Skip to page content Loading... Any IT Service Management initiative, especially with ServiceNow product should and must start with a CMDB blueprint model on paper, just like an architecture design for an important structure to

    ServiceNow Configuration Management Database (CMDB) What is the Configuration Management Database (CMDB)? The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. This information includes the service name and description ServiceNow Store, you'll never need to start creating an application from scratch About Us The exclusive source for Now Certified enterprise workflow apps from ISV partners that complement and extend ServiceNow

    ServiceNow CMDB is a single system of record which maintains all configuration data related to a given infrastructure in a single data model. Today we will look at the top 3 capabilities which separate ServiceNow CMDB from the rest. Plan your successful CMDB deployment Achieve high-performing business services using a healthy CMDB What’s in this Success Playbook Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. And when

    CMDB Overview YouTube

    Servicenow cmdb data model pdf

    CMDB Design Guidance servicenow support. • A single integration point for all approved asset data sources and CMDB Federation support • Discovery that directly updates Asset and CI records in the CMDB for real-time views • Asset and CMDB life-cycles are married together • Actionable Self-Service Portal and Service Catalog function integrated with Asset Request Fulfillment, 15/03/2019 · Download ServiceNow Data Model - SnowMirror book pdf free download link or read online here in PDF. Read online ServiceNow Data Model - SnowMirror book pdf free download link book now. All books are in clear copy here, and all files are secure so don't worry about it. This site is like a library, you could find million book here by using search.

    ServiceNow KB CMDB Strategy and Planning (KB0552861)

    Servicenow cmdb data model pdf

    CMDB Design Guidance servicenow support. 28/02/2017 · CMDB stands for configuration management database. Let's understand this with an example. For instance, if you purchase a laptop, then you can easily maintain or install software, but in an enterprise environment with, say, 10,000 systems in different locations, it's not an easy task to maintain (monthly patching, installing new software security, and so on) such large numbers; that's why design better processes by using technical data from the Configuration Management Database (CMDB) and business data from the IT asset repository. Imagine the value of having a change risk calculator that factors in asset details such as the age of the assets being changed or whether it was due to be returned from a lease expiring in sixty days.

    Servicenow cmdb data model pdf

  • ServiceNow KB CMDB Strategy and Planning (KB0552861)
  • 10/16 Ask the Expert ITSM Common Services Data Model
  • ServiceNow Simplified Data Model ( Database Diagram)
  • CMDB Design (KB0552867) Support and Troubleshooting

  • The pamphlet "NASHCO ServiceNow Data Model v3.4" provides a vastly superior source for CMDB diagrams, it is a 66-page pdf that you can easily convert to other formats as your starting point for diagrams. In conclusion, I do not recommend author Hichem Guerimi or his book CMDB 201. Guerimi lacks integrity and his work products are inferior in Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey!

    High Level ServiceNow DataModel Relationships 2 Task Data Model Catalog Task Approval Task Service Catalog Data Model Content Item Knowledge Data Model Available for Caller Requested by Assigned to Location Task Cards Business Service 1 Organizational Data Model Measures Service Contract Users Levels provided Contract Locations Supported by Approval Group Managed by Expense Line Expense A t Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data that’s being used and needs to be deleted, de-activated, or cleaned up in some way.

    ServiceNow Data Model - nashcosolutions.com. Organizational Data Model Task Data Model Service Catalog Data Model CMDB Data Model Asset & Contract Data Model 1 2 3 4 ServiceNow receives and stores informa-tion and therefore acts as the central data repository. Example: A certain application factsheet gets updat-ed in LeanIX. In this case, an automated webhook is executed to call a ServiceNow web service that stores the changed infor-mation in the CMDB. In this scenario, ServiceNow always has the

    The pamphlet "NASHCO ServiceNow Data Model v3.4" provides a vastly superior source for CMDB diagrams, it is a 66-page pdf that you can easily convert to other formats as your starting point for diagrams. In conclusion, I do not recommend author Hichem Guerimi or his book CMDB 201. Guerimi lacks integrity and his work products are inferior in 09/04/2018 · Provides an overview of the configuration management database (CMDB). Applies to all supported ServiceNow releases as of Helsinki Role required: admin For …

    High Level ServiceNow DataModel Relationships 2 Task Data Model Catalog Task Approval Task Service Catalog Data Model Content Item Knowledge Data Model Available for Caller Requested by Assigned to Location Task Cards Business Service 1 Organizational Data Model Measures Service Contract Users Levels provided Contract Locations Supported by Approval Group Managed by Expense Line Expense High Level ServiceNow Data Model Relationships Affected CI Impacted Service IT Cost Management Data Model Cost Center Department Expense Allocation Expense Line CI Cards Expense Line Task Cards 7 Available for Model Data Model 6 SLA Data Model 8 Knowledge Data Model 9 Affected Products Content Item Contract Users Contract Locations Assets Covered Measures Service Levels provided Model …

    Skip to page content Loading... ServiceNow receives and stores informa-tion and therefore acts as the central data repository. Example: A certain application factsheet gets updat-ed in LeanIX. In this case, an automated webhook is executed to call a ServiceNow web service that stores the changed infor-mation in the CMDB. In this scenario, ServiceNow always has the

    regulatory requirements. ServiceNow will transform the way you manage change. ! Determine risk associated with changes through a combination of data-driven assessment and a user questionnaire.!! In the data-driven model, change risk is determined using CMDB data. This extends all the way to the top-level business service supported by the CI. In Populate CMDB with validated data Identify gaps in CMDB data Increasing scope and breadth of most trusted sources used for the CMDB Ability to bridge the gap between one vendor’s data model to another How to manage IT Data Accuracy in its own workflow Consolidation of multiple reporting methodologies

    regulatory requirements. ServiceNow will transform the way you manage change. ! Determine risk associated with changes through a combination of data-driven assessment and a user questionnaire.!! In the data-driven model, change risk is determined using CMDB data. This extends all the way to the top-level business service supported by the CI. In • A single integration point for all approved asset data sources and CMDB Federation support • Discovery that directly updates Asset and CI records in the CMDB for real-time views • Asset and CMDB life-cycles are married together • Actionable Self-Service Portal and Service Catalog function integrated with Asset Request Fulfillment

    There is a Canadian ServiceNow partner called Nashco and they are providing a simple data model as a document to help identify the relationships between the main entities and how different applications are extended. You can also subscribe to be notified when a new model is issued. Direct link to the latest model: ServiceNow-Data-Model-v3.4.pdf Service Management Initiative ServiceNow Project Update for Campus Stakeholders Stakeholder Meeting #1 October 2 2015. Stanford! University*IT* Service Management Initiative Current State Page 2 * ServiceNow ( ) able to provide business process support for other Stanford Service providers like HR, FMS, LBRE, RDE Multiple systems 5,000+ categorie s 500+ support queues Services tech-based not

    ServiceNow CMDB is a single system of record which maintains all configuration data related to a given infrastructure in a single data model. Today we will look at the top 3 capabilities which separate ServiceNow CMDB from the rest. CMDB Common Data Model. The Common Data Model unifies the representation of configuration data. It is designed to store data (such as hardware information, service management information, people information), and provide a mechanism for linking that information to provide a complete view of how all elements of a company are tied together and affect each other.

    • A single integration point for all approved asset data sources and CMDB Federation support • Discovery that directly updates Asset and CI records in the CMDB for real-time views • Asset and CMDB life-cycles are married together • Actionable Self-Service Portal and Service Catalog function integrated with Asset Request Fulfillment The Common Data Model (CDM) of the BMC Atrium CMDB unifies the representation of configuration data. It is designed to store data about the most common configuration items such as hardware, software, and services and provide a mechanism for linking that information to provide a complete view of all elements of an IT environment and how they affect each other.